Thank you for visiting livelynew.com. To ensure that your experience on this website is smooth and pleasant, please read the following problem terms. These terms cover common problems and solutions to help you better use our services.
Order issues
Order confirmation: After submitting an order, you will receive an order confirmation email. If you do not receive a confirmation email, please check your spam folder and make sure that the email address you provided is correct.
Order status: You can check the status of your order by logging into your account. If you encounter any problems, please contact our customer service team.
Payment issues
Payment failure: If your payment transaction is not successful, please check that your payment information is correct and that there is sufficient balance in your account. If the problem persists, please try another payment method or contact your bank. Refund issues: For more information on refunds, please refer to our Refund Policy section. If you do not receive the expected refund, please contact our customer service team to verify.
Product issues
Product defects: If the product you received is defective or damaged, please report the problem to us by emailing hunterkimmel@livelynew.com within 7 days of receiving the product and attach relevant photos. We will process returns or exchanges as appropriate. Product not as described: If the product does not match the description you see on the website, please contact us within 7 days of receiving the product and we will provide you with a solution.
Website Usage Issues
Login Issues: If you have login issues, please try resetting your password. If the problem persists, please contact the website support team for assistance. Technical Issues: If you have technical issues using the website, such as pages loading slowly or not working properly, please try refreshing the page or using a different browser. If the problem persists, please contact technical support.
Contact Us
If you have any other questions or need further assistance, please contact us at:
Email: hunterkimmel@livelynew.com Phone: +1 951 480 7131 We are committed to providing you with excellent service and ensuring that your issues are resolved in a timely manner. Thank you for your support and trust in livelynew.com!
