Thank you for shopping at livelynew.com. We are committed to ensuring that your shopping experience is a pleasant one. If you are not completely satisfied with your purchase, please follow the refund terms below:
Refund Policy
Return Period: You have 30 days from the date you received the item to request a return. Returns received after 30 days will not be accepted. Item Condition: Returned items must be unused, unopened, and come with the original packaging and all accessories. We reserve the right to deny a refund for items that are not eligible for return. Refund Process
Request a Return: Please submit a return request by emailing hunterkimmel@livelynew.com or contacting our customer service hotline +1 951 480 7131. Please include the order number, reason for return, and relevant photos (if applicable). Get a Return Authorization: We will review your return request and provide you with a return authorization and return address. Return Shipping: Ship the item back to the specified return address as instructed. Please be sure to retain the mailing receipt. Refund Processing: We will process a refund after we receive the returned product and confirm that it meets the return conditions. The refund will be returned to your payment account and will take 5 working days to complete. Refund Instructions
Shipping: If the return is due to product problems or wrong shipment, we will bear the return shipping costs. The shipping costs of returns for other reasons are at your own expense. Partial Refund: If the product has obvious signs of use or damage, we may provide a partial refund depending on the situation. Exchange Policy
If you need an exchange, please contact customer service directly to arrange it. Please note that the exchange process may require additional processing time.
Contact Us
If you have any questions or need further assistance, please feel free to contact us:
Customer Service Phone: +1 951 480 7131 Email: hunterkimmel@livelynew.com Thank you for your support and understanding of livelynew.com, we look forward to continuing to provide you with quality service!
